Blacklisting (Individual & Bulk)

Blacklisting of Codes is Valuable for a Wealth of Situation: 

• Misprints, low quality, or damaged codes that have therefore been removed from usage
  • to avoid authentication fails of  negatives when codes are being authenticated
• Overprinted, lost, or stolen codes
  • to avoid codes from reaching the market on potentially unapproved channels

These are to manage inconsistencies in the supply chain. It is essential to avoid active codes from being available for application to counterfeit goods. 

• suspicious scans on one or a set of codes
• counterfeits detected

The Scantrust system is able to flag Codes for many reasons. These include, but are not limited to codes being scanned too often, off-market scans, or scans that returned the "suspected counterfeit" result. 

 

 

 

 

There are 2 Options to Blacklist Codes

Manually Blacklisting codes 1-by-1

• find the campaign within which you wish to blacklist codes
• click on the Options Panel Icon
• you will arrive in the campaign's home screen
• in the campaign, sub-menu click on codes
• find the code you wish to blacklist by either typing the serial number or the extended ID (the code-message) into the search bar
• once you have found the code in question, click on the 3-dot menu in the Actions column
• in the drop-down menu, click on blacklist
• a pop-up window will appear, select the most appropriate blacklist reason
• confirm by clicking on the blacklist button
• you are done, the code has been blacklisted

 

Bulk Blacklisting of Codes via CSV Upload 

• find the campaign within which you wish to blacklist codes
• click on the Options Panel Icon
• you will arrive in the campaign's home screen
• in the campaign, sub-menu click on codes
• prepare the CSV file
  • Columns 
    • there should be 3 columns
      • extended_id
      • activation_status
      • blacklist_reason
    • or
      • serial_number
      • activation_status
      • blacklist_reason
    • or
      • workorder
      • activation_status
      • blacklist_reason
  • record the 'extended_id' or 'serial number' or 'work order ID' in the respective column
  • record the number 2 in the respective column for every line with a code reference (status 2 = blacklisting)
  • record the blacklist reason in every line where the status was set to 2 (please make sure you only use one of the preset blacklist reasons)
• once the CSV file is finished, save it on your computer. make sure you remember where you saved it. 
• now find the 'Upload SCM Data by CSV' button and click it
• in the pop-up window, click on 'Choose File'
• find the file you saved earlier and select it
• once the file is added, click on 'Next'
• you will now be asked to select the unique identifier within your file
  • it will be either:
    • extended_id or
    • serial_number (depending on your file, there should only be one of these 2)
  • after you clicked it, it will be highlighted
• click on 'Start Upload'

Depending on how many codes are being processed, it can take a while. When finished, the screen will say how many codes have been uploaded. Please double check that this number matches the number of codes you intended to update. 

 

Blacklist Reasons: (type the respective number into the column for blacklist reason)

• None - 0
• Counterfeits Detected - 1
• Low Quality - 2
• Overprint - 3
• Stolen - 4
• Damage - 5
• Lost - 6
• Misprint - 7
• Not Sold - 8
• WO Canceled - 9
• Maximum Scan Count Exceeded - 10

 

NOTE:

The code status can impact what the consumer sees for Scantrust Consumer Campaigns - depending on how it is configured. 

The code status (active/inactive/blacklisted) does not impact what the consumer sees when a basic URL redirect is set up.