Multi-company User Facts and FAQs

Click to see how to add a user to another company.

Account Admin FAQ

• Where can I check that the user has logged in to my company?

• In Users & Teams page, Why is the new user's role missing?

Multi-company Users FAQ

• How do I check which companies I have access to?

• Can I quit one of the companies that I have associated with?

Account Admin FAQ

• Where can I check that the user has logged in to my company?

  • At the bottom of the Company Info screen - Recent Activity, or side menu - Company - Activity Log
  • The last login date in the Users & Teams page is regardless of which company the user switched into, it is updated to the same date for all companies

• In Users & Teams page, Why is the new user's role missing?

  • Because that user has not logged in to your company. Please inform the person that he/she has to switch to access the company to update the roles. 

Multi-company Users FAQ

• How do I check which companies I have access to?

  • In the side menu - Me section, click on SWITCH COMPANIES, or on your profile page, click on the SWITCH COMPANIES button. All the companies that you have joined will be shown in the pop-up window.

• Can I quit one of the companies that I have associated with?

  • Yes. Click on the SWITCH COMPANIES button, on the top right of the pop-up window, click MANAGE COMPANIES, and click LEAVE to disassociate with the company.

Please do not hesitate to contact support@scantrust.com if you have more questions about Multi-company Users.