Following, you'll find the answers to the FAQ of the Multi-company users feature. Note: Click to see: How to add a user to another company.
Account Admin FAQ
1. Where can I check that the user has logged in to my company?
- At the bottom of the Company Info screen - Recent Activity, or side menu - Company - Activity Log.
- The last login date in the Users & Teams page is regardless of which company the user switched into, it is updated to the same date for all companies.
2. In Users & Teams page, Why is the new user's role missing?
- Because that user has not logged in to your company. Please inform the person that he/she has to switch to access the company to update the roles.
Multi-company Users FAQ
1. How do I check which companies I have access to?
In the side menu - Me section, click on SWITCH COMPANIES, or on your profile page, click on the SWITCH COMPANIES button. All the companies that you have joined will be shown in the pop-up window.
2. Can I quit one of the companies that I have associated with?
Yes. Click on the SWITCH COMPANIES button, on the top right of the pop-up window, click MANAGE COMPANIES, and click LEAVE to disassociate with the company.
Please do not hesitate to contact support@scantrust.com if you have more questions about Multi-company Users.
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