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e-label - Troubleshooting - Redirections for unpublished e-Labels

Redirections can be a little difficult to understand as there are high levels of complexity. 

This article may provide the answers if:

- you are on one of the Enterprise plans (excluding Enterprise Basic)
- you have marketing codes
- if you want to temporarily redirect products with unpublished e-labels to your website

 

 

In the campaign Settings, if the redirection is set to the standard e-label, then, in case an e-label is not published, it will automatically redirect to the product URL. 

 

 

If the campaign setting utilizes a more advanced setting, the redirection to the PRODUCT URL in the case of an unpublished label does not work anymore. 

 

 

Solution: 

Create a second campaign for all products that have no published e-labels and for all Marketing codes: 

- marketing codes should always remain in this campaign
- products with e-labels should be moved to the regular campaign as soon as the e-labels get published


Settings: 

 

Here is how you do it: 

- add a new Campaign (Adding a Campaign)
- go to campaigns option panel

 

 

- select the redirect tab and enable the PRODUCT URL redirection

 

 

- move all unpublished and marketing products into this new campaign by editing the product in the product section

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