2-Factor Authentication (2FA) is an additional security layer to address the vulnerabilities of a standard password-only approach. It adds another layer of security, supplementing the username and password model with a code that only a specific user has access to (typically their mobile phone). This authentication method can be easily summed up as a combination of "something you have and something you know”.
This article covers setup for both company-enforced 2FA and voluntary 2FA, and how to enforce 2FA for all users in your company:
1. Click on the hamburger menu in the upper left corner of the screen
2. In the slide-out menu, under COMPANY, click on USERS & TEAMS
3. You arrive in the USERS tab of the USERS & TEAMS window
4. Switch to the Security sub-menu
5. In the middle of the page, you see a slider; move it into the 'ON' position to Enforce 2FA for all users in your company
6. In the pop-up window, click on CONFIRM
7. 2FA will now be enforced for every one of your users
To check which users have already activated 2FA:
1. Go to the Users Tab
2. A user who has activated the function will have the green security shield in front of their name
3. If 2FA is implemented for the entire company and a user has not yet implemented 2FA (meaning they have not yet logged in), read 2FA 2-Factor Authentication Individual Level, to see how each user needs to implement it
To help a user reset the 2FA in situations where they don't have access to the device that is running the authentication app:
1. Go to the Users Tab
2. In the Users Tab, in the Actions column click on the 3 dots
3. Click on 'Reset 2FA Key'
Recommended apps
- Google Authenticator
- Authy
- Microsoft Authenticator
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