IT Admin for User Management

In this article, we will explain how to:

• Add a user
• Add a user to a Team
• Remove a user
• Reset the password for a user

IT Admin Users have access to 3 parts of the system, to add and remove users, only the USERS & TEAMS function is relevant. Important: Do not make changes in Campaigns. To find this section, follow these steps: 

1. Click on the hamburger menu in the upper left corner of the screen

2. In the slide-out menu, under COMPANY, click on Users & Teams

3. You arrive in the USERS tab of the Users & Teams window:

After you click on USERS & TEAMS you arrive at the USERS sub-menu:

 

To Add a User

1. Click on the + CREATE A NEW USERS button:

2. Fill in:

• Mr/Ms
• Given Name
• Family Name
• email address
• phone number
• Title (within your company)
• User Role
  • Account Admin (Brand)
  • Brand Manager
  • Inspection User
  • SCM User
  • Supply Chain Manager
  • Brand Protection Manager
  • Dashboard User
  • Work Order Editor
  • IT Admin

3. Click SAVE. 

4. An email to that user will be triggered to verify their email address and set the password. They must do this within 24 hours. 

5. To see users who have not verified their email address yet, you have to turn on the slider in the upper right corner of the screen to INCLUDE INACTIVE USER:

To Add a User to a Team

1. Click on the TEAMS sub-menu:

2. In the left column select the TEAM NAME:

3. In the middle column type the name of the user you just created:

To Remove a User

1. In the USERS sub-menu

2. All the way to the right of the screen there is the ACTIONS column:

3. Click on the 3 dots button: 

4. Click on REMOVE USER. The user will not be able to log in to this company:

 

To Reset the Password for a User

1. In the USERS sub-menu, All the way to the right of the screen there is the ACTIONS column:

2. Click on the 3 dots

3. Click on RESET PASSWORD. The user will receive a reset password email from the system.