Counterfeit Investigation

Investigating Counterfeits

There are 2 ways counterfeiters would work with Scantrust QR Codes

1. Copy Scantrust QR Codes and apply them to the counterfeits. These can be discovered by:

• Scan Count
• Failed authentication via the Scantrust app or via the Photo Authentication feature.

2. Make their own QR codes and redirect them to Landing Pages with the same look and feel as the Landing Pages to which the Scantrust codes redirect. These can be discovered by:

• Checking the URL (fake URLs have a different prefix than Scantrust URLs)
• Scanning via the Scantrust App (the Scantrust App will only work with Scantrust QR codes)
• •  

NOTE: Authentication with the Scantrust APP has historically not been the strongest indicator for counterfeits because people are hesitant to download extra apps to their phones. Therefore, it is recommended to implement the Photo authentication feature in the landing pages directly. No special APP is needed. Additionally, identifying codes that are scanned many, many times, can help identify issues, that can then be investigated. For this reason, it is important to maximize scan rates. 

Interpretation of Color in the Scantrust Portal

• Genuine
  • an active, genuine code authenticated with ‘Scantrust Consumer’ on a supported phone
  • an active, genuine code authenticated with ‘Scantrust Enterprise’ on a supported phone
• Verified/Active Code (Secure Graphic is ignored - the code could still be a counterfeit)
  • an active code scanned with ‘Scantrust Consumer’ on an unsupported phone
  • an active code authenticated with ‘Scantrust Enterprise’ on an unsupported phone
  • an active code quick-scanned with ‘Scantrust Enterprise’ on any phone
  • an active code scanned with any third-party QR Scanner (i.e. Wechat, Line, phone camera, etc.)
• Failure/Unable to Verify
  • Blacklisted (Code Status - only QR Code part)
    • scan of any code that was blacklisted
  • Inactive (Code Status - only QR Code part)
    • scan of any code that is inactive
  • Suspected Counterfeit (Secure Graphic)
    • authentication of an active code that failed (possibly counterfeit)
  • Other (Untrained / Unreadable) (Secure Graphic)
    • scan of an Untrained code (either the printer or Scantrust issue)
    • during authentication, the scanner had a shaky hand or the code scanned was a really bad copy

Dashboard

In the dashboard you can filter for any code field or SCM field you like, for individual counterfeit investigations, the primary filter will likely be

• Extended ID
• Serial Number

Dashboard - Overview

Dashboard Overview Shows a Snapshot of all scans

Red indicates an issue with the codes scanned. There are multiple reasons a ‘RED’ scan

• The code is suspected to be a counterfeit
• The code is blacklisted
• The code is inactive
• The code is unreadable

Filter for scans that are:

• Scan Result = Failure
• Flag = Counterfeit

 

Dashboard - Map

• Filters, once set, apply to all three dashboard taps. 
• On the Maps tab, the scan locations are visualized.
• It shows the most recent 2000 scans within the filter.

 

Dashboard - Scan Data

• In the Scan Data tab an investigation can be deepened. 
• Clicking on the  next to the extended ID, the code tracking page is opened. There all scans for that one particular code are visualized.
• Clicking on the next to the user ID, all scans by that user in the selected timeframe are displayed

If you are not receiving sufficient information from your customers, to perform investigations as indicated above, please revisit how you are collecting information from your customers in the first place. There are some very efficient ways to get a lot of data, reduce frustration for your customers and your team members, and remove roadblocks.