The Enterprise app has two ways to check and also re-submit data if an upload fails.
NOTE: History is saved under a user's login per device!
Handling of individual transactions
- Go to the HISTORY section of the Enterprise app and in that section, select either LOOKUP TASKS or UPLOAD TASKS to check the respective histories:
- To handle a single failed task, click on the arrow on the right - then you will be given the option to RE-UPLOAD or to REPORT:
- RE-UPLOAD will just send the data again. If it works, the task will move to the status: "Completed".
- REPORT will send the data to Scantrust for further investigation - we recommend only clicking REPORT after it has been confirmed that the internet connection is stable and the upload and re-upload both have failed.
Handling of all failed transactions in bulk
- Go to the HISTORY section of the Enterprise app and in that section, select either LOOKUP TASKS or UPLOAD TASKS to check the respective histories
- SHAKE YOUR PHONE!!!
- This will bring show a pop-up window
- To submit all historic Data to Scantrust for Investigation, please click YES
PLEASE USE LIGHTLY as this will submit all historic data and contact support@scantrust.com to inform our team:- That the submission was on purpose
- A description of the issue you are trying to resolve
- When you think the issue happened
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