Alerts can be configured in the Campaign configuration:
1. In the Alerts section you will see 3 columns
on the left, you see all the alerts and their current activation Status:
- Blacklisted
- Counterfeit
- Off-Market
- After Sell By Date
- Anomaly Detection
- Already Consumed
- Exceptional Country
- Scan Count
- Inactive
2. In the middle, you see the description of the currently selected alert. Depending on the alert, there may be additional customizations for the alert selected.
3. On the right you see the list of people with access to this campaign. For each Alert, you may choose who should be notified.
Descriptions of Alerts:
- Blacklisted --> email notification whenever a blacklisted code was scanned
(available for all Scantrust Codes)
- Counterfeit --> email notification whenever a counterfeit code was scanned
(available only for Scantrust Secure Codes)
- Off-Market --> email notification whenever a code was scanned outside it's intended market
(available only if the 'intended_market" SCM field was configured in the campaign and is populated)
- NOTE: intended_market - the intended market input must be according to the ISO alpha 2 standard in lowercase.
- After Sell By Date --> email notification whenever an expired code was scanned
(available only if the 'sell_by_date" SCM field was configured in the campaign and is populated)
- Anomaly Detection - email notification whenever a blacklisted code was scanned
(configurable parameters: Number of scans during a specified time period outside a specified distance from each outer)
- Already Consumed
(available only if the 'is_consumed" SCM field was configured in the campaign and is populated)
- Exceptional Country
(configurable - receive notification if your codes are scanned in one or multiple specific countries (maybe somewhere you don't have permission to sell them for some reason)
- Scan Count
(configurable - receive alerts after a code was scanned more than the specified number of times. Additional, option configuration: automatically blacklist the code after that specified number)
- Inactive
(available for all Scantrust Codes)
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